Warranty & Returns
Your experience with our brand and your full satisfaction is Dime Bags'® absolute top priority and we are sorry to hear you had an issue with one of our bags. We stand behind our products and offer a Limited Lifetime warranty for one (1) year warranty against manufacturing defects such as defective zippers, straps, sewing and stitching, clips, and buckles. Warranties are offered for purchases made on www.DimeBags.com. For any bags purchased from a local retailer such as a smoke shop, you will need to contact the shop directly for a warranty claim. You must have a receipt of purchase for any warranty claim.
To start a warranty claim please email Cashed@DimeBags.com.
Please be aware that our warranty does not cover normal wear and tear or damages caused by misuse, bag overload, negligence, damage during transport, or self-repair.
When claiming a warranty the original purchaser of the product must contact Dime Bags® regarding the warranty.
***You must have a valid receipt and the defective item to obtain warranty services from our company. All other items purchased on EBay, Etsy, and all other websites do not qualify for our warranty program.
***AMAZON*** Amazon orders placed from the Dime Bags® storefront will be covered by our Limited Lifetime one (1) year warranty against manufacturer's defects. Orders purchased from other Amazon sellers are NOT covered by our warranty.
***EXCLUSION*** All warranties do not apply to any non-Dime Bags® products like a device or property carried in or on a Dime Bags® product. Dime Bags® is not responsible for direct, incidental, or consequential damages for any reason including damage resulting from a breach of warranty or condition such as destroyed personal property.
Dime Bags® stands behind the quality of our products, and our company philosophy is all about you. We understand that sometimes, things just don’t work out. You have 30 days from the purchase date listed on your receipt to return a product. Your returned/exchanged item should be in its original packaging with all hang tags and patches attached. All products must be in new and unused condition. We also request that you ensure the bag is clean and free of personal articles before mailing it in. Please use our Returns Center located on our footer to initiate your return.
Once we’ve received the bag and processed the return, our billing department will issue a refund to reimburse you for the bag. Any shipping charges are excluded. Please note that based on the time elapsed since the purchase, the condition of the product, and/or missing items, our Returns department will determine whether to refund the full amount you paid for the bag or to charge a 10% restocking fee.
Please mail your Dime Bag® to the below address.
10035 Federal Dr.
Colorado Springs, CO 80908