Warranty & Returns
Your experience with our brand and your full satisfaction is DimeBags® absolute top priority and we are sorry to hear you had an issue with one of our bags. We stand behind our products and offer a Limited Lifetime warranty for one (1) year warranty against manufacturing defects such as defective zippers, straps, sewing and stitching, clips and buckles. Warranties are offered on DimeBags® purchased in physical retail locations or purchased on www.DimeBags.com. You must have a valid receipt to obtain warranty services.
Please be aware that our warranty does not cover normal wear and tear or damages caused by misuse, bag overload, negligence, damage during transport or self-repair.
When claiming a warranty the original purchaser of the product must contact DimeBags® regarding the warranty.
***You must have a valid receipt to obtain warranty services from our company. All other items purchased on EBay, Etsy, and all other websites do not qualify for our warranty program.
***AMAZON*** Amazon orders placed from the Dime Bags storefront will be covered by our Limited Lifetime one (1) year warranty against manufactures defects. Orders purchased from other Amazon sellers are NOT covered by our warranty.
***EXCLUSION*** All warranties do not apply to any non-Dime Bags products like a device, or property carried in or on a Dime Bags Product. Dime Bags is not responsible for direct, incidental, or consequential damages for any reason including damage resulting from a breach of warranty or condition such as destroyed personal property.
Dime Bags stands behind the quality of our products, and our company philosophy is all about you. We understand that sometimes, things just don’t work out. Customers have 15 days from the purchase date listed on your receipt to return product. Your returned/Exchanged item should be in its original packaging with all hang tags and patches attached. All product must be in new and unused condition.
Please Contact Us for your Product Return Form and this form will be included with your return. Your returned item should be in its original packaging with all hang tags and patches attached. We also request that you ensure the bag is clean and free of personal articles before mailing it in.
Once we’ve received the bag and processed the return, our billing department will issue a refund to reimburse you for the bag. Any shipping charges are excluded. Please note that based on time elapsed since the purchase, condition of the product, and/or missing items, our Returns department will determine whether to refund the full amount you paid for the bag or to charge a 10% restocking fee.
Please mail your Dime Bag and Product Return Form to:
650 Elkton Drive
Colorado Springs, CO 80907