Dime Bags® stands behind the quality of our products, and our company philosophy is all about you. We understand that sometimes, things just don’t work out. You have 30 days from the purchase date listed on your receipt to return a product. Your returned/exchanged item should be in its original packaging with all hang tags and patches attached. All products must be in new and unused condition. We also request that you ensure the bag is clean and free of personal articles before mailing it in. Please use our Returns Center located on our footer to initiate your return. Please contact us at +1-888-520-8808 or email Hi@DimeBags.com if you have any questions. Once we’ve received the bag and processed the return, our billing department will issue a refund or store credit to reimburse you for the bag. Any shipping charges are excluded. Please note that based on the time elapsed since the purchase, the condition of the product, and/or missing items, our Returns department will determine whether to refund the full amount you paid for the bag or to charge a 10% restocking fee. Please mail your Dime Bag® to the below address. Dime Bags® Warranty Returns 10035 Federal Dr. Colorado Springs, CO 80908.
Packages will ship within 24-48 hours excluding weekends. Once your order is placed you will receive a confirmation message and tracking once the item ships from our facility. International shipments may take up to two weeks for delivery based on your Country and shipper. All other packages will be delivered within 4-5 business days after they are shipped.